Your security is important to us
Reliance Bank cares about your financial security, and we are committed to protecting your personal information. In order to maximize your safety and minimize your exposure to others who do not have your financial security in mind, please review the following links. These links provide you with important information about how to protect your personal information.
Type your online banking URL
Always access our online banking by typing the correct URL (http://www.reliancebankstl.com) into your browser. Don’t click on a link in an email to take you to a website or enter personal details either in the email or website.
You should always be wary if you receive unsolicited emails or calls asking you to disclose any personal details or card number. This information should be kept secret at all times. Be cautious about disclosing personal information to individuals you do not know. Please remember that we will never contact you directly to ask you to disclose your password information.
It probably is. Don’t be conned by convincing emails offering you the chance to make some easy money. As with most things, if it looks too good to be true, it probably is. Be cautious of unsolicited emails from overseas – it is much harder to prove legitimacy of the organization behind the emails.
It is important to use up-to-date anti-virus software and personal firewall. If your computer uses Microsoft Windows, it is important to keep it updated via the Windows Update feature; equally, if you use another operating system, you should check regularly for updates. Ensure you also regularly patch Java and Adobe products. These items are frequently updated because of vulnerabilities and hacker use of those vulnerabilities to install malware on your computer. Consider using a single computer for your online banking and restrict others’ uses on it.
You should be vigilant if you use Internet cafes or a computer that is not your own and over which you have no control. Hackers and identity thieves often monitor these networks or install malware to capture your login credentials.
Your identity can be as easily stolen offline as it can online. It is important that you comply with instructions about destroying expired bank cards. DO NOT write down your username and password and leave it next to your computer. DO NOT store your online banking passwords. DO NOT use the same password for online banking that you use for any other website that may be compromised as thieves would have your online banking password. You should also consider using a crosscut shredder to destroy bank and other statements that may contain sensitive personal information. Use a complex password that is not easily guessed. It should not contain full names or words, and it should include special characters and be at least 8 characters long.
It is important to check your statements regularly; a quick check will help identify any erroneous or criminal transactions that might have been performed on your account without your knowledge.
When initiating any banking online, check that the session is secure. There are two simple indicators that will tell you if your session is secure. The first is the use of https:// in the URL. Some browsers such as Mozilla Firefox change the color of the URL window when you are in a secure session. The other indicator is the presence of a digital certificate represented by a padlock or key in the bottom right-hand corner.
In addition to being protected by using up-to-date antivirus software you should regularly use software to remove spyware from your computer as these programs record information about your Internet usage and transmit it without your permission. In some circumstances this can compromise your PC security. Remember current anti-virus software does not catch 100% of all viruses. Consider utilizing multiple programs to regularly scan your computer.
It is important to completely log out from your online banking session; simply closing the window from which you performed the transactions may not close the banking session. If your computer is infected with a Trojan, your session may become hijacked by a criminal and financial transactions may be performed without your knowledge. It is also advisable to disconnect from the Internet if you are not planning to use it.
To report your Reliance Bank ATM or Debit MasterCard as lost or stolen, contact our card support center at (800) 472-3272. Please have the following information available when you call to report your card as lost or stolen. You will be asked a series of questions, and having the information available may be helpful, including:
*Name on the card, exactly as it is embossed on the plastic
*Full address of the card owner
*Daytime phone number
*Last 4 digits of the card number for verification purposes.